Return Policy 

At D Couple Online Couture, we take utmost care in quality-checking every piece before dispatch. However, in the rare case that you receive a damaged, wrong product, or wrong size (not the one you ordered), we do offer replacements under specific conditions. Please read our policy carefully:

✔️ Returns & Replacements Eligibility
    •    ✅ We only accept returns in the event of:
    •    Damaged product received
    •    Wrong product delivered
    •    Wrong size sent (only if it differs from what was ordered)

📦 Return/Exchange Conditions
    •    A 360° unboxing video is mandatory to claim return or replacement.
    •    The video must be:
    •    Unedited, uncut, and uninterrupted
    •    Taken from the moment you open the parcel, clearly showing the shipping label and address
    •    The defect must be shown clearly with proper lighting
    •    Claims must be reported within 24 hours of receiving the parcel.
    •    Items must be returned in original packaging and unused condition.

🚚 Return Process
    •    We currently do not offer return pickups.
    •    In case of return/exchange approval, the product must be couriered by the customer to our address.
    •    Once we receive and inspect the product, we will dispatch the replacement.

📄 Proof Required

To process any complaint:
    •    Provide the 360° unboxing video
    •    Include a copy of the order receipt or proof of purchase

We reserve the right to refuse any return/exchange if the above conditions are not met.

Thank you for shopping with D Couple Online Couture. We appreciate your understanding and cooperation in ensuring a smooth experience for both parties.